TERMS & CONDIITONS
These Terms and Conditions are the standard terms for the sale of Services via the website by Sara Duane Education & Training, trading as Sara Duane Microblading & Permanent Makeup, whose main trading address is 86 King Street, Maidstone, Kent, ME14 1BH.
1. Definitions and Interpretation
1.1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means any day other than a Saturday, Sunday or a bank holiday;
“Calendar Day” means any day of the year;
“Contract” means the contract for the purchase and sale of services;
“Course Fees” means fees paid for th course and training provided by us and shall include Tuition Fees, Training Materials. products used in lesson, manuals and handouts deemed appropriate by Us and refreshments but not registration fees or assessment fees;
“Month” means a calendar month;
“Order” means your order of the services, purchased online via www.saraduane.com or via email at firstname.lastname@example.org;
“Order Confirmation” means our acceptance and confirmation of your Order as described in the Clause 3;
“Pre Contract Information” means information about Us, pricing and information regarding our products and services, your legal rights that we are required to provide under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, some of which will be provided by in this document, by our sales people over the telephone and online, and all of which is made available to you at www.saraduane.com;
“Price” means the price payable for the services;
“Services” means the services which are to be provided to you as specified in Clause 6;
“Special Price/Special Offer” means a special offer price payable for the services;
“We/Us/Our” means Sara Duane whose main trading address is 86 King Street, Maidstone, Kent, ME14 1BH;
1.2. Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, text message, fax or other means.
2. Information About Us.
2.1. Sara Duane trading as Sara Duane Permanent Makeup whose main trading address is 86 King Street, Maidstone, Kent, ME14 1BH.
2.2. We are privately accredited by ABT Insurance.
3. The Contract
3.1. These Terms and Conditions govern the sale of Services by Us, via the internet/telesales and will form the basis of the Contract between Us and you. Before submitting your Order, you will have certain key terms and conditions read and explained to you over the telephone and you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.
3.2. Nothing provided by Us including, but not limited to, information given over the telephone, sales and marketing literature, price lists and other information constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
3.3. A legally binding Contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing by email.
4.1. All Orders for Services made by you will be subject to these Terms and Conditions.
4.2. If you change your mind, you may cancel your Order at any time either before We begin providing the Services or, subject to limitations, once the Services have begun by contacting Us. Please refer to Clauses 10 and 11 for details of your cancellation rights.
4.3. We may cancel your Order at any time before We begin providing the Services in the following circumstances:
- 4.3.1. The required personnel and/or required materials necessary for the provision of the Services are not available; or
- 4.3.2. An event outside of Our control continues for more than 7 days (please see Clause 9 for events outside of Our control).
4.4. If We cancel your Order under sub-Clause 4.5 and you have already made any payment to Us, the payment will be refunded to you within [14 calendar days. If We cancel your Order, you will be informed by [email] and or telephone and the cancellation will be confirmed in writing by email.
5. Price and Payment
5.1. The Price of the Services will be that given by Our salespeople AND/OR will be available on our website at the time of your Order.
5.2. If We offer a Special Price, the Special Price will be valid for 7 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you. Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.
5.3. Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
5.4. All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment from you.
5.5. Pricing and payment structures (including due dates for payment) may vary according to the nature of the Services ordered.
5.6. We accept the following methods of payment:
- 5.6.1. Debit or credit card;
- 5.6.2. Bank transfer ;
5.7. We do not charge any additional fees for any of the payment methods listed in clause 5.6 above.
5.8. If you do not make any payment to Us by the due date as shown in/on your invoice and training confirmation. We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of the Bank of England from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum. If you do not make any payment to us, we will not hold your place on the course.
5.9. The provisions of sub-Clause 5.8 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
5.10. In the event of you withdrawing from a course before completion or failing to attend the course without giving 28 days’ notice no refund will be made or transfer offered.
5.11. If you notify us in writing (by email or letter) up to 28 days before the start date of the course and where we issue you with a written (usually email) confirmation of acceptance, your dates may be transferred. If your booking was made more than 14 days prior to contacting us, no refund will be offered.
5.12. It is your responsibility to ensure the chosen course is suitable for you. It is also your responsibility to study resources deemed appropriate to pass written and practical assessments/exams. Any practical exams that have to be retaken will be charged for as follows :
- Practical exam 1st attempt – included in course fees
- Practical exam further attempts – £150.00 (1 area) per additional attempt
- Practical exam further attempts – £250.00 (2-3 areas) per additional attempt
6. Providing the Services
6.1. As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the industry and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the date agreed when you make your Order (the date of which is confirmed in Our Order Confirmation). Please note that if you request that the Services begin within the statutory 14 Calendar Day cancellation (or “cooling-off”) period, your right to cancel may be limited or lost. Please see Clause 10 for your statutory cancellation rights.
6.2. We will continue providing the Services for the duration of the course.
6.3. We will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We cannot, however, be held responsible for any delays if an event outside of Our reasonable control occurs. Please see Clause 9 for events outside of Our control.
6.4. If We require any information from you in order to provide the Services, We will inform you of this as soon as is reasonably possible. Depending upon the exact nature of the Services you require from Us, We may require information such as your personal details for registration & any learning difficulties.
6.5. If the information you provide under sub-Clause 6.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided We may charge you a reasonable additional sum for that work.
6.6. In certain circumstances, for example where there is a delay in you sending Us information required under sub-Clause 6.4, We may suspend the Services (and will inform you of that suspension by telephone and/or in writing by email).
6.7. In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency and requires immediate action We will inform you in advance by telephone and/or writing by email before suspending or interrupting the Services.
6.8. If the Services are suspended under sub-Clause 6.6 or 6.7, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).
6.9. If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you by telephone and in writing by email. This does not affect Our right to charge you interest under sub-Clause 5.8. 6.10. The services provided will be delivered online and in person. The in-person services will be provided at a time and location to be agreed by you and Us upon completion of the online learning modules or in advance at our discretion.
7. Problems with the Services and Your Legal Rights
7.1. We always use reasonable endeavours to ensure that Our Services are hassle-free. If, however, there is a problem with the Services We request that you inform Us as soon as is reasonable possible via email@example.com / 07736428509.
7.2. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonable possible and practical. In emergency situations such as those where vulnerable people living in your property may be affected, We will use reasonable efforts to remedy problems within 24 hours.
7.3. We will not charge you for remedying problems under this Clause 7 where the problems have been caused by Us, any of Our agents or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information provided by you, sub-Clause 6.5 will apply and We may charge you for the remedial work.
7.4. As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price. If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.
8. Our Liability
8.1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
8.2. We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
8.3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
8.4. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office
9. Events Outside of Our Control (Force Majeure)
9.1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, Government decree, order, regulation or any other event that is beyond Our reasonable control.
9.2. If any event described under this Clause 9 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions or the Contract:
- 9.2.1. We will inform you as soon as is reasonably possible;
- 9.2.2. Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
- 9.2.3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
- 9.2.4. If the event outside of Our control continues for more than 7 days. We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
- 9.2.5. If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.
9.3. On vary rare occasions due to circumstances beyond our control it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule date offered to you are not convenient to you Our liability will be to refund payments already paid by you to Us. No other compensation will be made by Us to you.
10. Your Statutory Right to Cancel
10.1. As a consumer you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Contract between you and Us is formed (as explained in sub-Clause 3.3). You may cancel your Contract with Us for any reason under this right. If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before the Services begin, sub-Clause 10.2 will not apply.
10.2. As noted in sub-Clause 6.1, if you have requested that the Services begin within the 14 Calendar Day cancellation period your statutory right to cancel may be limited or lost. By requesting that the Services begin within the statutory cancellation period you acknowledge and agree that:
- 10.2.1. If the Services are fully performed within the 28 Calendar Day cancellation period, you will lose your right to cancel after the Services are fully performed.
- 10.2.2. If you cancel the Services after they have begun but are not yet complete (where applicable) you will be required to pay for the Services supplied up to the time at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that you have already paid shall be refunded subject to deductions calculated in accordance with the foregoing.
10.3. If you wish to exercise your right to cancel under this Clause 10, you must inform Us of your decision. You may do so in any way that is convenient for you. Please ensure that you inform Us of your decision to cancel before the period in sub-Clause 10.1 expires (note that the cancellation period is defined as whole Calendar Days. If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted). We provide a cancellation form that you may use if you wish to inform Us in writing. The cancellation form and accompanying instructions are available from our email firstname.lastname@example.org. Alternatively, please contact Us:
- 10.3.1. By telephone on 07736428509;
- 10.3.2. By email on email@example.com; or
10.4. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however you are under no obligation to provide any details if you do not wish to.
10.5. Refunds under this Clause 10 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.
10.6. Refunds under this Clause 10 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.
11. Cancellation and Rescheduling After the Statutory Cancellation Period
11.1. Cancellation/Rescheduling of Services after the 28 Calendar Day cancellation period has elapsed shall be subject to the specific terms governing those Services and may be subject to a discretionary cancellation fee. It is your responsibility to ensure the cancellation fees are paid in full before new course dates will be scheduled. Cancellation/rescheduling of training/assessment days due to ill health will be charged cancellation fees as follows :
- Rescheduled dates when accompanied by a Hospital Letter/Doctors Letter/Relevant Supporting Evidence – included in course fees
- Rescheduled dates (within 28 days) – £200.00 per day
- Rescheduled dates (within 48 hours) – £350 for the first day and £200 per additional day
11.2. If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision to do so. You may do so in any way that is convenient for you. We can provide a cancellation form that you may use if you wish to inform Us in writing. The cancellation form and accompanying instructions are available by
- 11.2.1. emailing us at firstname.lastname@example.org.
- 11.2.2 By telephone on 07736428509
- 11.2.3 By post at 86 King Street, Maidstone, Kent, ME14 1BH.
11.3. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however you are under no obligation to provide any details if you do not wish to.
11.4. Eligibility for refunds may vary according to the Services ordered. In some cases you may be required to make a further payment on cancellation. You will be informed of the relevant terms by Our team before you submit your Order and details will also be included in the Pre-Contract Information.
11.5. Refunds under this Clause 11 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.
11.6. Refunds under this Clause 11 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.
11.7. On very rare occasions it may be necessary for Us to cancel or reschedule a course . If the reschedule dates offered to you are inconvenient to you, our only liability will be to refund payments made already by you and no other compensation will be paid.
11.8. In the event of a student rescheduling course training dates, withdrawing from a course before completion or failing to attend the course without giving at least 29 days prior notice, no refund will be made or transfer offered.
12. Communication and Contact Details
12.1. If you wish to contact Us with general questions or complaints, you may contact Us
- 12.1.1.by telephone at 07736428509 or
- 12.1.2. by email at email@example.com.
12.2. For orders, payments and delivery please contact Us
- 12.2.1. by telephone at 07736428509 or
- 12.2.2. by email at firstname.lastname@example.org.
13. Complaints and Feedback
13.1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
13.2. All complaints are handled in accordance with Our complaints handling policy and procedure, available from www.saraduane.com/training
All complaints are confidential and will be investigated. We endeavour to respond to complaints in writing (via email/post) within 7 working days.
13.3. If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:
- 13.3.1. In writing, addressed to Sara Duane, 86 King Street, Maidstone, Kent, ME14 1BH
- 13.3.2. By email, addressed to Sara Duane at email@example.com
- 13.3.3. Using Our complaints form, following the instructions included with the form;
14. How We Use Your Personal Information (Data Protection)
15. Student Responsibilities
15.1. Upon purchasing services from Sara Duane, the student warrants that : –
- 15.1.2. They are legally capable of entering into binding contracts, and have full authority, power and capacity to agree to these booking terms.
- 15.1.3. The information provided in or in connection with the booking request is accurate and complete.
- 15.1.4. The student will be able to attend the course at the time and place agreed;
- 15.1.5. The student meets the pre-requisites and qualification criteria for attending the course as specified in pre requisites
15.1.6. The student is a resident of the European Union.
15.2. Upon completion of the online and in person portions of the course, the student warrants that :
- 15.2.2. They will be responsible for the activation of their insurance.
- 15.2.3. They will carry out their treatments precisely as they have been taught by Sara Duane which are in line with insurance protocols.
- 15.2.4. They will not carry out more than the required number of case study models unless specifically arranged with the insurance provider prior to commencing case studies.
16. Other Important Terms
16.1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
16.2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
16.3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
16.4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
16.5. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
17. Governing Law and Jurisdiction
17.1. These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
17.2. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
17.3. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
18. Payments and Cancellations
18.1. All current fees are payable at www.saraduane.com/training or by BACS transfer. Details can be found on your invoice. If you are unsure of fees for your course, please contact us for clarification on 07736428509.
18.2. Your remaining balance must be paid no later than 28 days prior to your course start date. Failure to do so will result in a loss of any booking fees paid and the place being opened up to other students.
18.3. All instalment agreements must be adhered to, agreed and signed by the Academy and the student. Failure to adhere to this will result in the course dates being opened up to other students and forfeit of any payment already paid to the academy.
19. Data Protection
19.1 You agree that your records may be kept on paper or electronically.
19.2 We agree to keep all your personal details confidential.
19.3 We may use your address and contact details to post you information about new treatments, newsletters or special offers unless you decline this service.
20.1. You must ensure that you attend every hour of the course on which you are booked. Our course content is designed to meet the criteria set out by the relevant awarding bodies. Failure to attend all the guided learning hours could result in you not gaining the relevant qualification.
20.2. Students must be 18 years or over at the time they commence a course.
20.3. Sara Duane will not guarantee any student will pass any test, examination or competence certificate. If during the test, examination or competency demonstration you do not meet the criteria required by the governing body applicable to that skill, Sara Duane cannot be held responsible.
20.4. Courses will require practice on models at home plus written assignments to enable completion. Photographic evidence will be required.
20.5. Sara Duane reserves the right to alter timetables where necessary.
20.6. Sara Duane reserves the right to alter and rearrange the course structure and content as and when necessary or as directed by the awarding body without notice.
20.7. Sara Duane reserves the right to decide on the number of students present on a course at any time.
20.8. Sara Duane reserves the right to refuse entry/enrolment onto any course or refuse education to a student booked on a course with valid reason.
20.9. All course materials are copyright to Sara Duane and must not be copied or distributed without written consent.
20.10. You acknowledge that if you have not submitted written work to your course tutor for marking within the agreed time period you will be subject to further fees, you also acknowledge that all work must be complaint with the awarding body standards in order to pass assessment.
20.11. Online home study is required. It is the students/applicants responsibility to complete the online learning units prior to practical training in order to have the knowledge to pass the required written and practical assessments.
Re-sits and re-takes of written or practical assessments will need to be arranged at a time suitable for Sara Duane in order to liaise in with the Internal Verifier.
PURCHASE OF GOODS
TERMS & CONDITIONS
1. The Purchase & Delivery of Goods
1.1. If a delivery charge for your area/country is not listed then we will give you a separate delivery quote and your order may take longer to arrive.
1.2. Orders with a request for next day delivery arrive the day after so please allow time for your parcel to arrive.
1.3. All our parcels are sent using the Royal Mail tracked or other similar courier service.
1.4. Signatures are not required as part of this service, parcel may be left in a safe place according to your instructions or may offer a different service based on your agreement with them.
1.5. We are responsible for preparing and placing your order with our delivery ‘partner’.
1.6. We are not responsible for your delivery or your receipt of orders.
1.7. Any enquiries may be made to us who will then enquire with the delivery partner.
1.8. You may need to contact the delivery partner directly to obtain further information depending on the place or country of delivery.
1.9. All Products are subject to availability.
1.10. Some orders may be special order and will be dispatched when they are received into stock.
2. The Contract
A contract is made between us and the Purchaser as follows:
2.1. the Products are placed on the Website as an invitation to treat only;
2.2. the Purchaser places the order on the Website by emailing us, clicking an order key or by calling us and this is your offer to purchase the Products;
2.3. once payment is received and cleared your offer to purchase the Products shall be deemed accepted.
2.4. If you have provided us with a valid e-mail address we will send you an acknowledgement of that order by e-mail. This will set out the Product(s) ordered.
2.5. Please note that this is not an order confirmation or order acceptance from us.
2.6.Your order may not be accepted for the following reasons:
- the Product ordered is not in stock;
- you are not a Registered Studio or Business;
- you were not eligible to make an order in accordance with the Conditions;
- you are not eligible under any relevant laws, regulations, statute or similar to purchase and/or sell the Products;
- we could not acquire the necessary authorisation for payment or we discovered a problem receiving your payment;
- there was an error with the description of the Products or matters relating to the Products.
2.7. We reserve the right to reject for any reasonable and lawful reason any offer to purchase by you at any time.
3.1. The Purchaser confirms that they have the right to make the payment and to use the method of payment elected by the Purchaser.
3.2. If there is an issue with payment transaction for any reason we shall not be liable for any delay or non-delivery.
3.3. We reserve the right to withdraw/substitute any products from the website at any time and/or remove or alter the website.
3.4. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
3.5. We will notify you if the order is not accepted.
3.6. We will not be liable for withdrawing any Product from the Website even if that Product has been ordered; nor shall we be liable for refusing to process a transaction even where processing has commenced.
3.7. Risk and title to the Products transfers to the Purchaser on receipt of payment.
3.8. The Purchaser must:
provide their real name, studio name, position within the business, phone number, e-mail address, payment details and other requested information; provide a delivery address.
4. Returns & Refunds
4.1. You have the right to return any unwanted goods up to a maximum period of 28 days after you purchase the goods.
4.2. If you wish to return your goods you must inform us via letter or email, the address details for this can be found on our contact page.
4.3. We are unable to accept cancellations by phone.
4.4. If you cancel your order after it has been dispatched, you are responsible for returning the goods at your own expense.
4.5. You must make sure the goods are suitably packaged and we receive the goods in a sale-able condition.
4.6. Refunds will be processed within 14 working days of us receiving your goods.
4.7. We’ll always do our best to make sure orders arrive undamaged, but sometimes accidents can happen in transit. If you receive any damaged goods, please let us know immediately via any of the contact methods on our contact page and we’ll resolve the issue quickly.
4.8. Please note that certain items cannot be returned, which include: Microblades and Machine Hand Pieces. Please make sure you are certain of your selection before making your purchase.
4.9. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
4.10. In placing an order for a course or delivery of products with us, the individual acknowledges all terms listed above.
5. Our Right to Vary these Terms & Conditions
5.1. We have the right to revise and amend these terms and conditions of sale from time to time including: to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site’s capabilities.
5.2. You will be subject to the policies and terms and conditions of sale in force at the time that you make your purchase, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you)
6. Law & Jurisdiction
6.1. These terms and conditions will be governed by English law.
6.2. Any dispute or claim arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
7. Limitation of our Liability
7.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
7.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site
7.4. If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales,
- business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
8. No Reliance on Information
8.1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
8.2. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
8.3. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.
9. Changes to our Site
9.1.We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
9.2. We do not guarantee that our site, or any content on it, will be free from errors or omissions
POLICY & PROCEDURE
1. Our Aim
Sara Duane is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients and in particular by responding positively to complaints, and by rectifying mistakes.
Therefore we aim to ensure that:
- making a compliment or complaint is as easy as possible
- we welcome compliments, feedback and suggestions
- we treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response
- we deal with it promptly, politely and, when appropriate, confidentially
- we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc.
- we learn from complaints, use them to improve our service, and review annually our complaints policy and procedure
- we recognise that many concerns will be raised informally, and dealt with quickly.
Our aims are to:
- resolve informal concerns quickly
- keep matters low-key
- enable mediation between the complainant and the individual to whom the complaint has been referred
This policy ensures that we welcome compliments and provide guidelines for dealing with complaints from members of the public about our services, facilities, staff and volunteers.
A compliment is an expression of satisfaction about the standard of service we provide.
A complaint is defined as any expression of dissatisfaction, however, it is expressed. This would include complaints expressed face to face, via a phone call, in writing, via email or any other method. All staff should have sufficient knowledge to be able to identify an “expression of dissatisfaction” even when the word “complain” or “complaint” is not used.
We are always glad to hear from people who are satisfied with the services we offer. All compliments are recorded, acknowledged, and a copy is sent to the relevant individuals to provide feedback to the staff or service.
The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction.
Sara Duane’s responsibility will be to:
- acknowledge the formal complaint in writing;
- respond within a 7 days;
- deal reasonably and sensitively with the complaint; and
- take action where appropriate.
A complainant’s responsibility is to:
- bring their complaint, in writing, to Sara Duane’s attention normally within 8 weeks of the issue arising;
- raise concerns promptly and directly with Sara Duane;
- explain the problem as clearly and as fully as possible, including any action taken to date;
- allow Sara Duane a reasonable time to deal with the matter, and
recognise that some circumstances may be beyond Sara Duane’s control
Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and Sara Duane maintain confidentiality. However the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own facts). Should this be the case, the situation will be explained to the complainant.
7. Complaints Procedure
Written records must be made by Sara Duane at each stage of the procedure.
In the first instance, Sara Duane must establish the seriousness of the complaint. An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
If the complaint cannot be resolved informally, the complainant should be advised that a formal complaint may be made and the following procedure should be explained to them.
A formal complaint can be made either verbally or in writing. If in writing the attached form should be used. If verbally, a statement should be taken by Sara Duane.
Sara Duane depending on the nature of the complaint, must acknowledge the complaint in writing within 7 days of receiving it.
Sara Duane will investigate the complaint. Any conclusions reached should be documented on the Complaints Form.
The person making the complaint will receive a response based on the investigation within 4 weeks of the complaint being received. If this is not possible then a letter must be sent explaining why.
If the complainant is not satisfied with the above decision then they will be invited to resubmit their complaint with further supporting evidence. If the complainant cannot provide further evidence then this will conclude the matter.
If further evidence is submitted, then Sara Duane will re -examine the complaint and may wish to carry out further interviews and examine any further evidence. They will respond within 4 weeks in writing. This decision will be final.
POLICY & PROCEDURE
Sara Duane aims to provide a first class service to our students and will answer promptly any questions about the services and products we provide. Where the person leaves voicemail messages we aim to respond within 1 working day. Where the person sends an email we aim to respond within 3 working days.
Sara Duane will monitor the phone and email system to ensure that these customer service aims are met in full.
Feedback provided by learners via Course Evaluation Forms, Email Correspondence and Telephone Conversation may be used to form testimonials for advertising and marketing purposes.
EQUALITY & DIVERSITY
POLICY & PROCEDURE
Sara Duane is committed to developing, maintaining and supporting a comprehensive policy which provides equality of opportunity and freedom from discrimination on the grounds of race, colour, sexual orientation, age, disability or special needs.
The aim is to promote fair and equal treatment for all trainees, employees, irrespective of race, colour, sexual orientation, nationality, ethnic origin, religion, political belief, disability, age, gender or marital status.
It is our aim to make sure that no potential employee, exiting employee or trainees will be discriminated against. All employees and trainees are expected to familiarise themselves with the policy and abide by the principles of the Equal Opportunities Commission and The Commission for Race Equality Not tolerate discrimination on the grounds of race, colour, sexual orientation, nationality, ethnic origin, religion, political belief, disability, age, gender or marital status or membership / non membership of a trade union.
- Expect all employees and candidates to abide by the general principle.
- Promote, employ and treat candidates fairly and on their ability and suitability.
- Challenge any form of discrimination encountered.
- Encourage trainees to raise any concerns with their trainer.
- Will deal with any breach of this policy through normal disciplinary procedures.
Any employee or trainee who believes that they are subject to discrimination by either the organisation or a colleague has the right to have their claims investigated.
POLICY & PROCEDURE
ABT Accredited Certificates
ABT Accredited certificates are issued within 7 working days of a successful practical assessment. Accredited certificates are processed and internally quality checked before sending by post. The spelling of the name submitted via the Enrolment Form is what will appear on the certificate. If you provide your name incorrectly spelt and require a replacement certificate the fee is £15 + VAT.
Certificates are sent by post to the postal address supplied when completing the Course Enrolment Form. It is the responsibility of the person who pays for the course to notify Sara Duane if they require certificates to be posted to an address different to the one provided on the Course Enrolment Form.
Delegates who do not complete a successful assessment will be required to attend and pass assessment before a certificate will be issued.
Returns and Resends
Certificates are sent by Royal Mail Recorded Delivery to the address provided on the Course Enrolment Form to ensure that they are received by way of signature. In the event that we receive a returned certificate that was not signed for, collected or the incorrect address was provided you will incur the full cost of resending the certificates. Printed replacement certification fee is £15 + VAT.
POLICY & PROCEDURE
Sara Duane intends that the courses delivered will be an excellent learning experience for all delegates. Sara Duane will ensure that:
- They arrive at the course venue no later than 30 minutes before the registration time for the course.
- They will check all equipment necessary for delivery of the course is working.
- Training materials are prepared and available.
- They will greet all delegates.
- The training course commences on time.
- The safety of delegates is the main priority at all times.
- They will adhere to the Equality and Diversity Policy.
- They will ensure all delegates are aware of the Complaints Procedure.
- They ensure all delegates are aware of the Customer Service Procedure.
- The delivery of the subject matter is as laid out in the training manuals and does not vary due to own personal preferences.
- The delivery of all practical elements of the training are as required in the training manuals and only in the safe practices to which Sara Duane Education & Training adhere to.
- Break times as indicated in the training course programme are adhered to.
- Any assessment forms are completed and retained.
- Course evaluation forms are completed and retained.
- On completion of the course Sara Duane will retain the assessment forms and course evaluation forms.
POLICY & PROCEDURE
Delegates can make an appeal against Sara Duane’s decision if they feel a decision made against them was unfair. Delegates must submit the Appeals Form in order for an appeal to be valid.
Delegates can appeal against a decision made if they feel the course venue was inappropriate and made the assessment unfair or if they were not satisfied with the behaviour of the trainer / assessor that made the assessment unfair.
To submit an appeal about a decision made the Appeals Form must be completed in full and any additional documentation that delegates may feel is appropriate to the appeal can be attached to the Appeals Form. Sara Duane Education & Training reserves the right to refuse to hear the appeal if the information provided of appeal are insufficient.
The Appeals Form must be sent to Sara Duane within 7 working days from course finish date. Sara Duane will acknowledge receipt of a completed Appeals Form within 7 working days.
The result of the appeal by a delegate will be made within 14 working days of the acknowledgment of receiving the Appeals Form. Where longer time is required to undertake further investigation the delegate will be advised of the timescale. Results of the appeal will be sent in writing to the delegate by Sara Duane.
POLICY & PROCEDURE
Allegations of malpractice are taken very seriously and dealt with in a professional manner. Sara Duane will make a comprehensive investigation of any alleged or suspected malpractice and will take appropriate actions to find a resolution.
Any cases of alleged or suspected malpractice must be reported in writing to Sara Duane within 10 working days. Sara Duane will record all information provided by the complainant so that any investigations, findings or actions can be taken.
We have created some clear examples below of actions that might be seen as malpractice.
- Fraudulent work being submitted.
- Use of unauthorised materials or devices on a course.
- Plagiarism, such as copying work of another delegate.
- Deliberate damage of another delegate’s work.
- Collusion between two or more delegates.
- Unacceptable behaviour towards a trainer / assessor or other delegates.
- Being disruptive during a course.
If Sara Duane receives information concerning an alleged incident of malpractice then immediate action will be taken and a full investigation will be carried out. Sara Duane will contact the complainant and all other persons involved in the incident.
If Sara Duane finds that the complainant has a reasonable case then they will be informed in writing. All other persons involved will be informed in writing regarding the offence and will be asked to provide a response in writing. All written responses need to be submitted within 10 working days.
After all responses have been received and considered by Sara Duane and found that the complaint should be supported then Sara Duane will advise the complainant in writing of the decision. Sara Duane will inform all other persons involved and provide a response in writing.
If Sara Duane decides not to support the complaint, then the complainant will be informed along with all other all other persons involved in writing.
If Sara Duane believes that a reasonable case of malpractice has been made then Sara Duane will inform the complainant involved in writing of the final decision made.
If Sara Duane supports the allegation of malpractice then immediate action will be taken against the concerned delegate(s). Delegate’s certificates will be made void in the event that a complaint of malpractice against a delegate is supported by Sara Duane. If a delegate is affected by recorded malpractice then they might have to repeat the course in full. The complainant can appeal against the decision made by contacting Sara Duane in writing.
To appeal against the decision made the complainant can complete the Appeals Form in line with our our Appeals Procedure which can be found on page 25 of the Policies & Procedures document or on this web page.
STUDENT SUPPORT SERVICE
Our renowned post course Student Support Service ensures students of Sara Duane are supported long after their course has ended. We provide an unrivalled support service for our learners thorough our private members only Facebook support group. Learners are required to submit a request to join the group upon completion of their course.
An essential part of our unrivalled Student Support Service is access to FREE updated manuals and course resources as well as any additional or new student resources added in the future. Notifications of updates will be made visible on our Student Support Group for registered students to access. It is the responsibility of the registered student to check our dedicated Student Support Group page regularly to access updates.
POLICY & PROCEDURE
The Sara Duane Web Site (the “Site”) is an online information service provided by Sara Duane (“www.saraduane.com”), subject to your compliance with the terms and conditions set forth below.
Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site. Sara Duane may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Sara Duane. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the site, including text, graphics, code and/or software. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
You agree to grant to Sara Duane a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as forums, comments and blog posts) or by e-mail to Sara Duane by all means and in any media now known or hereafter developed.
You also grant to Sara Duane the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Sara Duane for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Sara Duane.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Sara Duane. Other product and company names mentioned in the Site may be the trademarks of their respective owners.
Use of the Site
You understand that, except for information, products or services are clearly identified as being supplied by Sara Duane. Sara Duane does not operate, control or endorse any information, products or services through third parties on the Internet in any way. You also understand that Sara Duane cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data. You assume total responsibility and risk for your use of the site and the internet.
Limitation of Liability
Sara Duane makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non Sara Duane web site, please understand that it is independent from Sara Duane, and that Sara Duane has no control over the content on that web site. In addition, a link to a Sara Duane web site does not mean that Sara Duane endorses or accepts any responsibility for the content, or the use, of such web site.
Sara Duane has no responsibility for the content of external websites.
POLICY & PROCEDURE
Sara Duane is a reputable company with an innovative range of products and services. From time to time we seek out individuals and businesses that may be interested in our products and services through email. These email campaigns are always targeted, purposeful and never random.
We adhere closely to the appropriate conditions of GDPR and only address email marketing campaigns to businesses and/or organisations that are listed as such in business directories and/or can be found through a Google search or have opted in to our email marketing.
The regulations stipulate that we should state clearly who we are and give a clear and easy facility to unsubscribe. We stick rigidly to these regulations and any marketing mailing sent is specifically compared against a master unsubscribe list to ensure that none of our mailings ever reach an email address which has previously been unsubscribed. Unsubscribing from our mailing lists is made very easily by a single click on any mail-shot from us.
We have never bought or acquired a mailing list from any other source and only ever send marketing mails to our own database of existing customers, organisations and businesses whose contact details can be found on the internet or have been provided to us directly.
We do not share, sell or distribute our databases to any other companies and we will never do so.
We are an ethical company who are always pleased to take on comments and feedback and improve our processes, standards and customer service wherever possible. Please do not hesitate to contact us if you are unhappy with our email marketing and/or would like to raise an issue with us. You can be assured that your email will receive personal attention and receive a personal reply.
When emailing Sara Duane you are agreeing that we can use your email address to send you information about the products and services we provide. If there are email addresses you specifically would like us to add to our unsubscribe list, independent of any mail campaign, please send your email address to firstname.lastname@example.org with the subject as UNSUBSCRIBE and we will remove your email address from our mailing list. The list will then be updated and your address will never receive an unsolicited email from us again. If you would prefer to speak to an individual to address any concerns and/or have email addresses added to our exclusion list please do not hesitate to call us on 07736428509.
Who We Are
Sara Duane. We provide microblading and permanent makeup treatments and training courses. Our website address is https://www.saraduane.com
Your privacy is very important to us.
The data collected from our clients including your name, address, your email address, your date of birth, your telephone numbers and your medical history, are required by our insurance company.
The data collected from our students including your name, address, your email address, your date of birth and your telephone numbers are also required by our insurance company.
We will never share your or publicly disclose your private data with any third parties, with the exception of our insurance company.
We will never share or publicly disclose your private data with any third parties, with the exception of our insurance company.
Your image will be taken during each stage of your treatment to record the process. You acknowledge and consent to your image being be taken, edited, copied, modified, exhibited, published or distributed and waive the right to inspect or approve the finished product.
You consent to us storing copies of your image for the specified purposes. We may use your photographs for marketing purposes online and in print. You waive the right to claim any royalties any other compensation arising from the use of the images. You have the right to withdraw your consent to Us using and storing your image for the specified purposes at any time. You have the right to access the photographs that Sara Duane holds of you at any time.
Your image may be captured during your attendance of our courses. By enrolling and attending the course, you acknowledge and consent to your image being taken, edited, copied, modified, exhibited, published or distributed and waive the right to inspect or approve the finished product. You consent to us storing copies of your image for the specified purposes. We may use your photographs for marketing purposes online and in print. You waive the right to claim any royalties any other compensation arising from the use of the images. You have the right to withdraw your consent to Us using and storing your image for the specified purposes at any time. You have the right to access the photographs that Sara Duane holds of you at any time.
Any information submitted or uploaded to display on the website is done in good faith.
We are legally free to use such information for any lawful purpose.
We may send you occasional future emails with available appointments, courses, special offers and new treatments or courses.
You will be able to opt-out at any time by clicking on the unsubscribe link at the bottom of the email.
Internet Tracking and Targeting
This website does use ‘cookies’ which provides us with information regarding visitor and internet usage.
We may use these for marketing and promotional purposes.
It is important to note that cookies, to the best of our knowledge, do not contain recognised personal information and do not enable us to identify you as a specific person.
You can change your cookie settings and modify permissions from your web browser.
By agreeing to treatments or services with Sara Duane, you consent to receiving communications which may include phone, email, social media and re-targeting ads.
You understand that you may proactively manage your preferences or opt out at any time using the unsubscribe link provided in all communications.
You confirm that you are over 18 and consent to communications from Sara Duane.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.